Privacy policy

Privacy Policy

Last updated: September 12, 2026

At Zauqposh, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website, place an order, or contact our team.

1. Information We Collect To process and deliver your orders, we collect the following details:

  • Contact & Shipping Details: Your full name, delivery address, phone number, and email address.

  • Order Information: Items ordered, order history, and fulfillment status.

  • Payment Records: Selected payment method (such as Cash on Delivery or online payment confirmation). We do not store your debit or credit card details on our servers.

  • Customer Support Interactions: Messages sent via email, website forms, or WhatsApp.

  • Device & Browsing Data: IP address, device type, browser information, and pages visited, collected automatically via cookies to ensure the website functions properly.

2. How We Use Your Information We use your information strictly to operate our store and serve you:

  • Fulfilling, packaging, and dispatching your orders.

  • Communicating order confirmations, tracking updates, and delivery schedules.

  • Managing returns, exchanges, and customer support inquiries.

  • Sending promotional updates or new collection alerts (only if you opt in; you can unsubscribe at any time).

  • Preventing fraudulent transactions or invalid Cash on Delivery orders.

3. Sharing Your Information We do not sell, rent, or trade your personal data. We only share essential details with authorized service providers needed to complete your orders:

  • Courier Partners: Domestic logistics companies (such as PostEx) receive your name, address, phone number, and COD balance strictly to complete delivery.

  • Platform & Hosting: Shopify, which securely hosts our website and checkout systems.

  • Advertising & Analytics: Marketing tools (such as Meta, Google, and TikTok) to evaluate site traffic and display relevant announcements.

  • Business Handover: In the event that the Zauqposh brand is acquired or transferred, customer order histories and contact databases will transfer to the new owner to ensure uninterrupted customer service.

  • Legal Requirements: When required by Pakistani law, regulatory bodies, or law enforcement authorities.

4. Data Security & Storage We implement secure technical measures to safeguard your personal information against unauthorized access, alteration, or loss. Your order records are retained only as long as necessary to fulfill deliveries, manage potential returns, and comply with tax and business record-keeping requirements.

5. Your Choices & Controls

  • Update Your Details: You may contact us anytime to correct or update your contact or shipping information.

  • Marketing Opt-Out: You can unsubscribe from marketing emails by clicking the link at the bottom of any promotional email we send.

  • Data Inquiries: You can request the removal of non-essential personal information by reaching out to our support team.

6. Updates to This Policy We may update this policy periodically to reflect changes in our store operations or legal requirements. Updates will be posted on this page with an amended "Last updated" date.

7. Contact Us For any privacy questions or requests regarding your personal information, reach out to us at:

  • Brand: Zauqposh

  • Support Email: support@zauqposh.com

  • Address: Sitara Plaza, Shop #75, Basement, Lal Mill Chowk, Factory Area, Faisalabad, Punjab, Pakistan